About Prophecy
Prophecy is a rapidly expanding startup that has addressed the false choice between visual tools and code. We offer an enterprise self-service data transformation platform that integrates the strength of code with the user-friendliness of visual ETL tools, providing a comprehensive solution without compromise. With Prophecy, data analysts can independently transform data to the same standard as top programming data engineers, while data engineers can establish and share standards and concentrate on other higher-value tasks. Prophecy dismantles the silos between these essential groups, fostering better communication and collaboration.
Prophecy has gained the trust of leading Fortune 500 companies to replace their outdated ETL tools as they transition to the Cloud or Apache Spark. Fresh from our Series B funding round, we are supported by top VCs and are on track to become the cloud leader.
About The Role
This presents an exceptional opportunity within a high-growth, high-potential startup. You will be part of a team dedicated to solving complex problems.
We are seeking individuals who are ready to work with top performers in a fast-growing company on a groundbreaking journey to revolutionize data engineering. Join us in making history.
Prophecy has assembled a world-class team to develop the Low-Code Data Engineering Platform. As a Customer Support Specialist, your objective is to serve as a bridge to our customers, providing them with product information, addressing inquiries, and swiftly resolving any emerging issues with accuracy and efficiency.
In this role, you will:
Respond to tickets and record customer interactions and issue resolutions in our support system (via Zendesk).
Assist customers in navigating our software, addressing queries, and resolving issues to ensure a positive user experience.
Establish enduring relationships and trust with customer accounts through transparent and interactive communication.
Coordinate across departments to ensure proper documentation of feature requests and bugs (via Asana).
Assist in updating and creating new support documentation.
Our Ideal Candidate Will Be:
A Self-starter: Successful Support Specialists at Prophecy take the initiative to address customer inquiries. They demonstrate a proactive mindset, independently identifying and resolving issues efficiently. Their ability to navigate challenges with minimal guidance ensures a swift and effective resolution process.
An Advocate: Beyond issue resolution, a successful Support Specialist embodies empathy in their interactions, demonstrating a genuine understanding of customers’ unique needs and concerns. This approach fosters strong, trust-based relationships, ensuring customers feel heard, valued, and supported throughout their interactions.
An Overachiever: Prophecy’s successful Support Specialists commit to delivering exceptional support experiences that exceed expectations. Their drive for excellence ensures that customer interactions are not merely transactions but opportunities to build lasting positive impressions.
Requirements
Based in California, Colorado, or the PST/MST time zone.
Strong interpersonal and communication skills with a customer-centric approach.
Experience using a ticketing system (Zendesk or similar).
Basic understanding of software applications with a willingness to learn.
Excellent time management skills with the ability to prioritize tasks.
Effective troubleshooting and problem-solving abilities.
Proactive attitude and eagerness to take on new challenges.
Familiarity with CRM systems and best practices.
A team player with a collaborative mindset.
Benefits and Perks
Prophecy covers 99% of employee health insurance and 75% for dependents.
Compensation ranging from $50,000 to $55,000.
We offer $200 per month towards wellness, gyms, massages, facials, and more!
Enjoy your birthday and anniversary with a day off!
Flexible PTO.
Prophecy provides employees with a $500 professional development reimbursement every year.
Company-sponsored Long Term Disability and Life Insurance.
FSA/HSA.
Opportunity to contribute to an innovative platform.
And more!
*Benefits and perks may vary by country.
Our Commitment to Diversity and Inclusion
At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, or any other protected characteristic.